The Bank has a proven Business Continuity Management (BCM) plan, to assure the immediate continuity of all essential operations in the aftermath of a disaster and the eventual continuity of all other operations. This plan is continuously updated and tested to assure on-going readiness.

The BCM program meets internal business requirements, legal and regulatory requirements and is in line with best practice.
Key objectives of the BCM program are:

• Safety and welfare of staff
• To recover and maintain critical services to customers and employees
• To comply with legal and regulatory requirements.

The following numbers may be contacted in case of any emergency:
80071982 (24/7 Customer Service)
+ 968 24120900 Deputy Head of Operations
+ 968 24120904 Head of Operations
+ 968 24120933 Information Security Coordinator