Dear Sir/Madam, 

At Bank of Beirut, we greatly value your feedback with regards to our standards of service, and we welcome any concerns, recommendations, suggestions or even complaints you may have. 

This will help us further improve our standards and guarantee your maximum satisfaction.

We will always make sure you are satisfied, but in all cases, you may directly file a complaint to the competent Lebanese administrative or juridical authorities. 

The claim will be directly transferred to a specialized unit at the Head Office of the Bank; the management and staff of the concerned branch will not take cognizance of its content unless required to solve the problem.

You will be contacted within 3 working days; if not, please contact us through any of the below channels.

N.B.: Claims are handled and settled within 15 days. 

You can also submit your claim personally, 

• by regular mail to any of our branches  
• by e-mail: [email protected], 
• or by submitting a Branch box claim at any branch.

For suspected phishing attacks or attempt to steal your sensitive information, typically in the form of usernames, passwords, credit card numbers, bank account information etc.

the following numbers may be contacted:

• 80071982 (24/7 Customer Service)
• 24120919 Service Quality & Complaint Management Officer